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Welcome to Professional Workwear Store! We’re dedicated to providing durable, reliable Carhartt gear for hardworking professionals like you. Below, we’ve answered common questions to help you shop with confidence. If you don’t find what you need, feel free to contact our support team.
Product Questions
What types of products do you offer?
We specialize in Carhartt workwear and accessories, including jackets, coats, pants, jeans, shirts, sweatshirts, vests, coveralls, uniforms, hats (like baseball caps and beanies), belts, suspenders, and underwear. Our products are built to withstand extreme conditions and workplace hazards, ensuring you stay protected and comfortable on the job.
Are your products suitable for all weather conditions?
Yes! Carhartt gear is designed for durability and resilience. We offer insulated coveralls, coats, and jackets for cold weather, as well as lightweight shirts and shorts for warmer climates. Each item is crafted from high-quality materials to handle tough environments.
Do you have size guides for Carhartt apparel?
We recommend checking the product descriptions for size details. If you need assistance, our customer service team can help you find the right fit—just email us at [email protected].
Shipping and Delivery
What shipping options do you offer?
We provide two reliable shipping methods to meet your needs:
- Standard Shipping: Costs $12.95 and uses DHL or FedEx for delivery within 10-15 days after dispatch. Ideal for urgent orders.
- Free Shipping: Available for orders over $50, using EMS for delivery within 15-25 days after dispatch. Perfect for planned purchases to save on costs.
How long does order processing take?
We process orders in 1-2 days to ensure accuracy and quality before shipment. This includes verifying details and preparing your items.
Do you ship worldwide?
Yes, we ship globally to most regions, excluding some parts of Asia and remote areas. Our carriers (DHL, FedEx, and EMS) ensure reliable delivery to job sites everywhere.
What if my delivery is delayed?
Delays can occur due to customs or local conditions. For urgent needs, choose standard shipping for faster service. Always double-check your shipping address at checkout to avoid issues.
Returns and Exchanges
What is your return policy?
You have 15 days from the date of receipt to initiate a return if an item doesn’t fit or meet expectations. We stand by the quality of our Carhartt products, but if problems arise, we’ll help make it right. For details, refer to our Returns Policy or contact us.
How do I start a return?
Email our support team at [email protected] with your order details and reason for return. We’ll guide you through the process.
Are return shipping fees covered?
Return shipping costs may vary based on the situation. Check our Returns Policy or contact us for specifics related to your order.
Payment and Account
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.
Is my payment information safe?
Absolutely. We use encrypted payment processing to protect your data. Your security is our priority.
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account lets you track orders and save preferences for faster future purchases.
Contact and Support
How can I contact customer service?
Reach us via email at [email protected]. We’re here to assist with any questions about orders, shipping, or products.
Where is your company located?
Our warehouse is at 8409 Gullane Court, Pasadena, US 21122. We serve customers worldwide from this location.
Thank you for choosing Professional Workwear Store. We appreciate the hard work you do and are honored to equip you with gear that works as hard as you do. Stay safe and productive!