Our Commitment to Hardworking Professionals

At Professional Workwear Store, we understand that reliable workwear is essential for getting the job done right. Just as Carhartt builds durability into every stitch of their garments, we’ve built reliability into our shipping and returns process. We’re committed to ensuring you receive quality Carhartt workwear that meets your professional standards.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed the next business day.

Shipping Methods & Delivery Timeframes

Shipping Method Cost Delivery Time Carrier Notes
Standard Shipping $12.95 10-15 business days after shipment DHL or FedEx Recommended for faster delivery
Free Shipping FREE (Orders $50+) 15-25 business days after shipment EMS Available for orders over $50
Shipping Areas: We ship globally, excluding some Asian countries and remote regions. Contact us to confirm shipping availability to your location.

Returns & Exchanges Policy

Return & Exchange Timeframe

We accept returns and exchanges within 15 days from the date you receive your items. This gives you adequate time to inspect your Carhartt workwear and ensure it meets your professional standards.

Condition Requirements

To be eligible for return or exchange, items must be:

  • In original, unworn condition
  • With all original tags attached
  • In the original packaging
  • Free from any stains, odors, or damage

Non-Returnable Items

For health and safety reasons, the following items cannot be returned or exchanged:

  • Carhartt Underwear (all types)

These items are final sale due to their personal nature, consistent with industry standards for hygiene and safety.

Return & Exchange Process

  1. Submit Your Request: Email us at [email protected] with your return or exchange request using the template provided below.
  2. Receive Authorization: We’ll respond within 2 business days with a Return Merchandise Authorization (RMA) number and shipping instructions.
  3. Package Your Items: Securely package the items with the original packaging and include a copy of your order confirmation.
  4. Ship Your Return: Mail the package to our address using a trackable shipping method:

    Professional Workwear Store
    8409 Gullane Court
    Pasadena, US 21122
    RMA: [Your assigned RMA number]
  5. Confirmation: We’ll email you once we receive and process your return.

Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped, defective product, etc.). For exchanges, we’ll cover the shipping costs to send your replacement item.

Refund Information

Once we receive and inspect your return:

  • Processing Time: Refunds are processed within 3-5 business days of receiving your return
  • Refund Method: Funds are returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Timeline: Depending on your financial institution, it may take 5-10 business days for the refund to appear on your statement
  • Original Shipping Costs: Standard shipping fees ($12.95) are non-refundable

Exchange Process

If you need a different size or color of the same item, we’ll process your exchange once we receive the returned item. If the requested item is out of stock, we’ll issue a refund or work with you to find a suitable alternative.

Damaged or Defective Items

If you receive a damaged or defective Carhartt product, contact us immediately at [email protected] with photos of the damage. We’ll arrange a prepaid return label and expedite your replacement at no additional cost.

Return Request Template

Use the following template when emailing your return or exchange request:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Professional Workwear Store Team,

I would like to request a [return/exchange] for my recent order.

Order Number: [Your Order Number]
Order Date: [Order Date]
Items to Return/Exchange:
– [Product Name, Size, Color]
– [Product Name, Size, Color] (add more if needed)

Reason for Return/Exchange: [Please specify – size issue, color preference, etc.]

Preferred Resolution:
[ ] Refund to original payment method
[ ] Exchange for [Product Name, Size, Color]
[ ] Store credit

I confirm that the items are in original condition with all tags attached and packaging intact.

Thank you for your assistance.

Sincerely,
[Your Full Name]
[Your Phone Number]

Contact Us

For questions about our shipping or returns policy, contact our customer support team:

Email: [email protected]
Response Time: Within 2 business days
Business Hours: Monday-Friday, 9:00 AM – 5:00 PM EST

Our Promise: Just as Carhartt workwear is built to withstand the toughest job sites, our shipping and returns policy is designed to be straightforward and reliable—because hardworking professionals deserve nothing less.